By Bill Barnes | Oct 13, 2026
Driving OEM Aftersales Revenue: Insights from the 2026 Smarter Services Symposium
Echoing the Symposium: How Visual Spare Parts Identification Delivers Value At the recent Smarter Services™ Executive Symposium in Chicago, industry executives and service leaders gathered to address one of the most persistent operational challenges in industrial manufacturing: aftersales service and spare parts identification. Keynotes and panel tracks were centered on bridging the gap between digital investments and frontline execution. Discussions highlighted how human error in parts selection remains a major driver of returned inventory, delayed equipment repairs, and lost revenue. When complex machinery breaks down in the field, traditional paper catalogs or static
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