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By Suraj Patel | May 20, 2025

Four Reasons a Skills Matrix is Essential for Empowering Your Connected Workforce

What is a Skills Matrix and Why is it Essential to Your Connected Workforce Fostering a truly connected workforce is a fundamental necessity for manufacturers striving for peak efficiency, seamless collaboration, and the agile adoption of new technologies. Ensuring every frontline worker is equipped and integrated is paramount to the ongoing success of your operations. Recent industry insights from Deloitte show that labor-related challenges remain a top concern for manufacturing leaders as they continue to work towards addressing knowledge capture and skills development. The solution lies in building a connected workforce where frontline individuals are not only skilled but also aligned,

By Nick Thompson | May 6, 2025

Transforming the Industrial Manufacturer After Sales Genuine Parts Business by Elevating Customer Experience

Why Industrial Manufacturers Need to Address Customer Experience Challenges in After Sales Discover how industrial manufacturers can revolutionize their post-sale genuine parts business by focusing on delivering an exceptional customer experience. With the right strategies, you can create lasting relationships, boost satisfaction, and drive loyalty by better supporting the after-sales experience for your customers. Let's explore the innovative approaches leading industrial manufacturers are implementing that can set your after-sales business apart from the competition. Original Equipment Manufacturers (OEMs) competition for market share is not won solely on the strength of a product's initial sale, but on an ongoing relationship in post-sale services. The ongoing

By Nick Thompson | Apr 29, 2025

Top 10 Reasons Manufacturers Need CAD-Based 3D Visualization to Power Sales Across the Product Lifecycle

3D Visualizations Enhance Decision Making, Quality, and Profits, but Not All Types are Created Equal If you're in B2B manufacturing, you know complexity and precision are vital to the successful delivery of your product. Getting complete and often customized products designed, built, sold, and supported post-sale efficiently requires a clear process and absolute accuracy across the entire product lifecycle. Research shows that utilizing 3D visualizations across industrial processes enhances decision-making and optimizes production efficiency, quality, and profitability for manufacturers. While 3D visualization software for manufacturers offers a powerful way to showcase products, not all 3D is created equal when engineering

By Nick Thompson | Apr 22, 2025

Four Immediate Areas for OEMs to Digitize Knowledge for a Future-Proof Sales Process

The Costly Labor Concerns for OEMs Selling and Servicing Custom Products The current labor landscape presents a significant and costly challenge for original equipment manufacturers (OEMs) as they navigate the complexities of configuring and delivering custom products to their customers. The National Association of Manufacturers (NAM) recently highlighted that three-quarters (67%) of manufacturers cite the inability to attract and retain a quality workforce as their primary business concern. Labor concerns extend beyond simple HR issues; they are proving to be a strategic vulnerability for several reasons. As experienced personnel retire, they take invaluable "tribal knowledge" with them and consequently leave potential

By Nick Thompson | Apr 15, 2025

Top Four Competitive Advantages OEMs Experience After Implementing a Digital-First Genuine Spare Parts Strategy

Technology Advancements Reveal New Genuine Spare Parts Revenue Opportunities Post-sale genuine spare parts can present a significant revenue stream for original equipment manufacturers (OEMs). While genuine part sales can present considerable challenges, many leaders recognize that technological advancements present opportunities to differentiate through post-sale services and a frictionless part sales process. Replacement parts commonly offer higher margins but can quickly erode when customers struggle to find the exact part they need without extensive support from service reps. With the current uncertainty in the economic landscape, many customers are focused on extending the life of their equipment (versus buying new),

By Suraj Patel | Apr 8, 2025

5 Essential Pillars of a Successful Connected Workforce to Build the Future of Your Manufacturing Operations

What is a Connected Workforce? Why is it Essential? A profound transformation is unfolding at the core of modern manufacturing operations. The siloed structures of the past are giving way to a dynamic, interconnected ecosystem often referred to as the "connected workforce." The connected workforce isn't just a buzzword or merely a technological upgrade; it's a fundamental strategy shift in how we perceive and execute work. It is a move towards empowering individuals and optimizing processes through seamless digital integration. A connected workforce transcends simple digital tool usage to become a dynamic ecosystem where technology facilitates seamless communication, data sharing,

By Nick Thompson | Mar 25, 2025

Why Parts Identification is the Core Challenge to a Thriving Genuine Parts Business for Material Handling Equipment OEMs

The Critical Challenges for Material Handling Equipment Manufacturers Selling Genuine Spare Parts Imagine the current scenario where your customers or authorized distribution partners are navigating a complex maze of spare parts, desperately searching for that one elusive component to bring their forklift or other material handling equipment back to life. It might sound like an exaggerated story, but this is the reality for many end users struggling with spare parts identification. In an industry where operations are heavily reliant on machine uptime, removing the friction from the spare parts buying process is essential. Original equipment manufacturers (OEMs) producing material handling equipment require

By Aaron Smith | Mar 11, 2025

8 Signs Your HVACR Spare Parts Business Needs a Transformation

The High-Stake Challenges Facing HVACR OEMs When Selling Genuine Spare Parts The commercial HVACR industry operates in a realm of high stakes and intricate systems. Unlike their residential counterparts, commercial HVACR units—from powerful chillers and complex rooftop systems to mission-critical refrigeration units and sophisticated building management systems—are custom-engineered to meet the precise demands of large-scale facilities. These custom-made solutions are optimized for performance and create a complex ecosystem of interconnected components that each play a vital role in the overall system's functionality. Even a seemingly minor part failure can trigger a cascade of issues, resulting in significant downtime and impacting everything from

By Nick Thompson | Mar 4, 2025

Why OEMs Should Prioritize a Connected Workforce Strategy for Frontline Success

What is Connected Workforce, and Why Does it Matter for OEMs? For Original Equipment Manufacturers (OEMs), staying ahead of the technology curve is a necessity to attract and retain frontline workers. The rise of Industry 4.0 promises digital transformation through automation, data exchange, and smart technologies. As the industry continues to struggle with attracting and retaining the next generation of frontline workers, industry leaders are taking a new approach: the connected workforce. What exactly is a connected workforce? It is a seamless network of gjjccess to a single source of digital information and tools they need to excel at the

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