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By Nick Thompson | Dec 10, 2024

How Digital Work Instructions Help Manufacturers Build Onboarding and Continuous Training Programs That Retain Talent

Robust Training Programs are Essential for Manufacturers to Attract and Retain Employees Manufacturing is undergoing a dramatic transformation as a wave of older workers are retiring, taking decades of invaluable tribal knowledge and experience with them. The new generation of frontline workers is stepping onto the factory floor, bringing fresh perspectives and technological fluency. However, many still lack the hands-on skills or years of experience of their predecessors. The generational shift is coupled with rapid technology advancements in automation and digital transformation that are reshaping the manufacturing landscape and creating both challenges and opportunities for companies. To thrive in this evolving

By Nick Thompson | Dec 3, 2024

Building a Thriving Aftermarket Business for Food Processing Manufacturers

Why OEM Aftermarket Support is Crucial for Food Processing Success The food processing industry is a relentless race against the clock, facing constant pressure to maximize efficiency, boost productivity, and meet the ever-growing demand for safe, high-quality products. Original equipment manufacturers (OEMs) should prioritize aftermarket support for their customers in this high-stakes environment, where even the slightest hiccup can have significant consequences, and equipment reliability is paramount. A single malfunctioning component – a faulty sensor, a worn-out conveyor belt, a broken pump – can bring an entire production line to a halt. Equipment downtime costs can be staggering as perishable goods

By Nick Thompson | Nov 26, 2024

Boosting Customer Conversions with Enhanced Content for Industrial Equipment Distributors

Distributors are Facing a Changed Competitive Landscape The distribution game has changed. B2B industrial manufacturers have begun focusing on delivering a B2C-like experience for the complete customer journey. Instead of competing primarily with other distributor partners, some original equipment manufacturers (OEMs) have implemented digital experiences for lead generation, web shops, and e-commerce sales that can change your relationship from partner to competitor. So, what's a distributor to do? You must up your game too. The problem is that distributors often have tighter margins and less cash to splash on marketing and digital tools. But don't despair! You have a secret weapon:

By Nick Thompson | Nov 19, 2024

How Digital Work Instructions Empower Team Efficiency

The Pressure is on in Today's Demanding Manufacturing Landscape Let's face it: You're expected to deliver top-notch products, control costs, and navigate the ever-shifting currents of market demands of your customers. In addition to your evolving customer demands, your workforce is experiencing a generational shift that is creating labor shortages that threaten your ability to meet the market demands. Leading manufacturers are implementing new technology to equip the frontline workforce with the tools and knowledge they need to thrive as employees, improve efficiency, and standardize work across teams. Digital work instructions present a dynamic solution that's reshaping how forward-thinking manufacturers operate

By Nick Thompson | Nov 12, 2024

How OEMs Can Drive Ecommerce Adoption for the Aftermarket Part Business

What are the Key Drivers for Aftermarket Growth? For Original Equipment Manufacturers (OEMs), the aftermarket represents a goldmine of opportunity, going beyond the initial product sale to cultivate a thriving ecosystem of recurring revenue. While many OEMs have traditionally focused on those initial capital equipment transactions, there's a growing awareness of the aftermarket's potential to generate long-term value for your manufacturing business. Investing in your aftermarket business not only includes increased profits but also stronger customer relationships and ongoing product support. By removing the friction from aftermarket part and service sales, OEMs can transform satisfied customers into loyal brand advocates

By Nick Thompson | Nov 5, 2024

Why Multimedia-Rich Digital Work Instructions are Essential to Improve Frontline Productivity

Bridging the Gap: How Technology Influences the Modern Manufacturing Frontline Workforce Standardization has always been a cornerstone of manufacturing to help ensure consistent quality and efficiency across production operations. The industry has undergone a significant transformation in recent years, presenting new challenges that traditional approaches to standardization do not efficiently address when it comes to training a new generation of frontline workers. To improve frontline productivity with new workers, you should embrace a modern training strategy. Traditionally, workers specialized in a limited number of repetitive tasks and had considerate amounts of tribal knowledge from their years of experience. As current employees

By Nick Thompson | Oct 29, 2024

Addressing the SCARIEST Part of Your Aftermarket Business: Parts Identification

The Terrifying World of Parts Identification It's spooky season. The winds are howling, the chains rattling, and a lone figure stumbles through an endless corn maze of spare parts. Desperately searching for the one elusive component that will bring their dormant machine back to life. It may sound like a scene from the latest horror flick, but this is the chilling reality for many of your customers navigating the often-terrifying world of aftermarket parts identification. The horror is real. Unique aftermarket search challenges, complex machine parts data, and poor eCommerce experiences can turn even the bravest hero into a quivering "Part Detective,"

By Nick Thompson | Oct 22, 2024

The Top 3 Considerations and Actions for Manufacturers to Accommodate the Current Generation Shift

The Current Generational Shift is Significantly Reshaping the Manufacturing Landscape Generational shifts, gradual changes in society's attitudes, behaviors, and norms as one generation replaces another, are now at a critical juncture. These shifts, driven by technological innovations, economic trends, cultural changes, and geopolitical events, are significantly reshaping the manufacturing landscape. To remain relevant and competitive, manufacturers must take proactive steps to modernize their operations both internally and externally to accommodate the next generations of frontline employees and B2B buyers. The U.S. Census Bureau determined that approximately 70 million Baby Boomers (born 1946-1964) in the United States are now reaching retirement age.

By Nikhil Singh | Oct 15, 2024

Five Ways a Skills Matrix for Frontline Workers Enhances Onboarding and Upskilling with Digital Work Instructions

Effective Training Programs for Frontline Workers are Critical for Manufacturers In part two of this blog series, we will explore the top five benefits customers experience from utilizing a skills matrix in their training programs. Read part one to learn how a skills matrix helps manufacturers maximize their digital work instruction training program. Effective workforce management and standardization of work instructions for industrial manufacturers are more critical than ever. Frontline workers need to be equipped with the right skills to handle complex tasks, adapt to new technologies, and maintain operational efficiency. Deloitte research indicates that the top concerns of

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