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By Nick Thompson | Apr 22, 2025

Four Immediate Areas for OEMs to Digitize Knowledge for a Future-Proof Sales Process

The Costly Labor Concerns for OEMs Selling and Servicing Custom Products The current labor landscape presents a significant and costly challenge for original equipment manufacturers (OEMs) as they navigate the complexities of configuring and delivering custom products to their customers. The National Association of Manufacturers (NAM) recently highlighted that three-quarters (67%) of manufacturers cite the inability to attract and retain a quality workforce as their primary business concern. Labor concerns extend beyond simple HR issues; they are proving to be a strategic vulnerability for several reasons. As experienced personnel retire, they take invaluable "tribal knowledge" with them and consequently leave potential

By Nick Thompson | Apr 15, 2025

Top Four Competitive Advantages OEMs Experience After Implementing a Digital-First Genuine Spare Parts Strategy

Technology Advancements Reveal New Genuine Spare Parts Revenue Opportunities Post-sale genuine spare parts can present a significant revenue stream for original equipment manufacturers (OEMs). While genuine part sales can present considerable challenges, many leaders recognize that technological advancements present opportunities to differentiate through post-sale services and a frictionless part sales process. Replacement parts commonly offer higher margins but can quickly erode when customers struggle to find the exact part they need without extensive support from service reps. With the current uncertainty in the economic landscape, many customers are focused on extending the life of their equipment (versus buying new),

By Suraj Patel | Apr 8, 2025

5 Essential Pillars of a Successful Connected Workforce to Build the Future of Your Manufacturing Operations

What is a Connected Workforce? Why is it Essential? A profound transformation is unfolding at the core of modern manufacturing operations. The siloed structures of the past are giving way to a dynamic, interconnected ecosystem often referred to as the "connected workforce." The connected workforce isn't just a buzzword or merely a technological upgrade; it's a fundamental strategy shift in how we perceive and execute work. It is a move towards empowering individuals and optimizing processes through seamless digital integration. A connected workforce transcends simple digital tool usage to become a dynamic ecosystem where technology facilitates seamless communication, data sharing,

By Nick Thompson | Mar 25, 2025

Why Parts Identification is the Core Challenge to a Thriving Genuine Parts Business for Material Handling Equipment OEMs

The Critical Challenges for Material Handling Equipment Manufacturers Selling Genuine Spare Parts Imagine the current scenario where your customers or authorized distribution partners are navigating a complex maze of spare parts, desperately searching for that one elusive component to bring their forklift or other material handling equipment back to life. It might sound like an exaggerated story, but this is the reality for many end users struggling with spare parts identification. In an industry where operations are heavily reliant on machine uptime, removing the friction from the spare parts buying process is essential. Original equipment manufacturers (OEMs) producing material handling equipment require

By Aaron Smith | Mar 11, 2025

8 Signs Your HVACR Spare Parts Business Needs a Transformation

The High-Stake Challenges Facing HVACR OEMs When Selling Genuine Spare Parts The commercial HVACR industry operates in a realm of high stakes and intricate systems. Unlike their residential counterparts, commercial HVACR units—from powerful chillers and complex rooftop systems to mission-critical refrigeration units and sophisticated building management systems—are custom-engineered to meet the precise demands of large-scale facilities. These custom-made solutions are optimized for performance and create a complex ecosystem of interconnected components that each play a vital role in the overall system's functionality. Even a seemingly minor part failure can trigger a cascade of issues, resulting in significant downtime and impacting everything from

By Nick Thompson | Mar 4, 2025

Why OEMs Should Prioritize a Connected Workforce Strategy for Frontline Success

What is Connected Workforce, and Why Does it Matter for OEMs? For Original Equipment Manufacturers (OEMs), staying ahead of the technology curve is a necessity to attract and retain frontline workers. The rise of Industry 4.0 promises digital transformation through automation, data exchange, and smart technologies. As the industry continues to struggle with attracting and retaining the next generation of frontline workers, industry leaders are taking a new approach: the connected workforce. What exactly is a connected workforce? It is a seamless network of gjjccess to a single source of digital information and tools they need to excel at the

By Nick Thompson | Feb 25, 2025

Here’s How Elevator OEMs are Leveraging Spare Part Search Technology to Increase Sales Across Every Channel

Navigating the Complex World of Elevator Spare Parts for OEMs The elevator and vertical lift industry is built on reliability, and a crucial component of that reliability is the ready availability of spare parts to keep downtime minimal. For Original Equipment Manufacturers (OEMs) in the industry, the spare parts business is more than just an afterthought; it's a vital revenue stream and a key factor in customer satisfaction. However, this sector presents unique challenges because of the complexity of elevators and vertical lift systems and the industry's receptiveness to non-genuine parts. Elevator components range from the intricate electronic controllers managing

By Nikhil Singh | Feb 18, 2025

10 Customer-Backed Tips for Using Multimedia in Your Digital Work Instructions

Digital Work Instructions Should be a Cornerstone of Your Transformation Strategy Digital work instructions represent a fundamental component of your initiatives, seamlessly merging with other initiatives that drive digital transformation strategy. Their integration facilitates smart manufacturing practices by enabling real-time data flows and analysis that empower manufacturers to make smarter decisions and enhance process optimization. The most effective digital work instructions incorporate a variety of multimedia content such as video, photos, and 2D and 3D visualizations - all in a user-friendly step-by-step format that enables faster learning for your frontline. Your digital work instructions solution serves as a conduit for streamlining

By Nick Thompson | Feb 11, 2025

The Top 4 Challenges of Spare Part Sales for Commercial HVACR and How to Solve Them

The Critical Importance of Spare Parts in Commercial HVACR The commercial HVACR industry presents unique and often daunting challenges when it comes to spare parts. Unlike residential systems, commercial equipment—from chillers and rooftop units to complex building automation systems to refrigeration units—is significantly more intricate, frequently custom-configured to specific building needs, and absolutely critical to ongoing business operations. Commercial HVACR systems are designed and installed as highly customized solutions tailored to the specific needs of a building or facility. The bespoke nature of these systems ensures the units are optimized for performance and efficiency. However, the complexity creates a complex web of

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