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By Nick Thompson | Jul 15, 2025

How Visual 3D Hotspots Drive Growth and Efficiency for OEM Genuine Parts Sales

Can Visual 3D Hotspots Revolutionize OEM Genuine Parts Businesses? Original equipment manufacturers (OEMs) with after-sales genuine parts and services businesses are observing firsthand how much the landscape has shifted. Leaders in their respective industries have recognized the potential of their parts businesses to contribute sustainable and profitable revenue to the organization. However, cumbersome and non-standard parts procurement processes leave spare parts management and maintenance disconnected from the core business. At the same time, they lacked the appropriate tools to view parts data in real-time, which prevents users from accurately identifying and securing the parts they needed. Customers, whether they're seasoned technicians

By Nick Thompson | Jun 24, 2025

World Refrigeration Day: Why OEM Genuine Spare Parts are the Coolest Secret to HVACR Uptime

World Refrigeration Day is June 26, 2025 Have you ever stopped to truly appreciate the incredible impact HVACR products have on the world? From ensuring our food stays fresh and life-saving medicines remain stable to powering the intricate cooling systems of data centers and keeping millions of buildings safe and comfortable, HVACR original equipment manufacturers (OEMs) are unsung heroes of modern life. Engineering and building refrigeration equipment is a significant responsibility, and ensuring maximum uptime is crucial to maintaining modern life and society's functioning. That's why June 26 isn't just another date; it's World Refrigeration Day! What is World Refrigeration Day? According to

By Nick Thompson | Jun 19, 2025

The Top Three Challenges B2B OEMs Face with Spare Parts Management and How to Solve Them

What is spare parts management for original equipment manufacturers (OEMs)? For Original Equipment Manufacturers (OEMs), spare parts management extends beyond stocking shelves with parts; it's the strategic backbone that ensures your customers' equipment stays operational and productive for their specific needs. It encompasses the entire lifecycle of service parts, including accurate forecasting and procurement, optimized warehousing, timely distribution, and eventual obsolescence. Your spare parts management is a critical function that directly impacts customer satisfaction, after-sales experience, and your brand's reputation. Unlike new product manufacturing, managing spare parts and services introduces unique complexities such as unpredictable demand, longer product lifecycles, and the

By Nick Thompson | Jun 3, 2025

Why Elevator OEMs are Embracing Interactive Part Catalogs Over Traditional Manuals to Support Demand for Genuine Spare Parts

Elevator OEMs are Focusing on Digitizing their Genuine Parts Business to Adapt to Decreasing New Equipment Sales The elevator industry is a cornerstone of modern infrastructure that significantly impacts our daily lives. For Original Equipment Manufacturers (OEMs) in this sector, maintaining the reliability and longevity of the installed base is paramount to long-term success. The business model has historically relied on the sale of new equipment, but more leaders in the industry have been reporting a shift over the last several years. Many OEMs in the elevator industry have experienced a notable deceleration in new equipment sales while simultaneously observing a

By Nick Thompson | May 27, 2025

Three Customer-Backed Change Management Strategies that Help OEMs Drive Ecommerce Adoption for Genuine Spare Part Sales

What is Driving OEMs' Digitization Efforts in Genuine Parts Procurement? For Original Equipment Manufacturers (OEMs), sales of genuine spare parts represent a significant opportunity for ongoing profitable revenue. Many industrial manufacturers report margins of up to 50% on spare parts while also demonstrating a shift in customer preference towards extending the product lifecycle over new equipment purchases. Beyond the initial sale of capital equipment, spare parts sales and services can help create a thriving ecosystem that generates low-touch, profitable revenue. While many OEMs have historically concentrated on upfront equipment sales, there is an increasing recognition of the post-sale potential to deliver

By Nick Thompson | May 6, 2025

Transforming the Industrial Manufacturer After Sales Genuine Parts Business by Elevating Customer Experience

Why Industrial Manufacturers Need to Address Customer Experience Challenges in After Sales Discover how industrial manufacturers can revolutionize their post-sale genuine parts business by focusing on delivering an exceptional customer experience. With the right strategies, you can create lasting relationships, boost satisfaction, and drive loyalty by better supporting the after-sales experience for your customers. Let's explore the innovative approaches leading industrial manufacturers are implementing that can set your after-sales business apart from the competition. Original Equipment Manufacturers (OEMs) competition for market share is not won solely on the strength of a product's initial sale, but on an ongoing relationship in post-sale services. The ongoing

By Nick Thompson | Apr 29, 2025

Top 10 Reasons Manufacturers Need CAD-Based 3D Visualization to Power Sales Across the Product Lifecycle

3D Visualizations Enhance Decision Making, Quality, and Profits, but Not All Types are Created Equal If you're in B2B manufacturing, you know complexity and precision are vital to the successful delivery of your product. Getting complete and often customized products designed, built, sold, and supported post-sale efficiently requires a clear process and absolute accuracy across the entire product lifecycle. Research shows that utilizing 3D visualizations across industrial processes enhances decision-making and optimizes production efficiency, quality, and profitability for manufacturers. While 3D visualization software for manufacturers offers a powerful way to showcase products, not all 3D is created equal when engineering

By Nick Thompson | Apr 22, 2025

Four Immediate Areas for OEMs to Digitize Knowledge for a Future-Proof Sales Process

The Costly Labor Concerns for OEMs Selling and Servicing Custom Products The current labor landscape presents a significant and costly challenge for original equipment manufacturers (OEMs) as they navigate the complexities of configuring and delivering custom products to their customers. The National Association of Manufacturers (NAM) recently highlighted that three-quarters (67%) of manufacturers cite the inability to attract and retain a quality workforce as their primary business concern. Labor concerns extend beyond simple HR issues; they are proving to be a strategic vulnerability for several reasons. As experienced personnel retire, they take invaluable "tribal knowledge" with them and consequently leave potential

By Nick Thompson | Apr 15, 2025

Top Four Competitive Advantages OEMs Experience After Implementing a Digital-First Genuine Spare Parts Strategy

Technology Advancements Reveal New Genuine Spare Parts Revenue Opportunities Post-sale genuine spare parts can present a significant revenue stream for original equipment manufacturers (OEMs). While genuine part sales can present considerable challenges, many leaders recognize that technological advancements present opportunities to differentiate through post-sale services and a frictionless part sales process. Replacement parts commonly offer higher margins but can quickly erode when customers struggle to find the exact part they need without extensive support from service reps. With the current uncertainty in the economic landscape, many customers are focused on extending the life of their equipment (versus buying new),

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