Aftermarket Spare Part Sales are Very Competitive.
Every second your partners or end customers spend searching for the right part counts. Customers demand quick and accurate part identification, seamless quoting, and a hassle-free buying experience for configured products and spare parts. As a seller of highly configurable products, you’re likely utilizing a CPQ (Configure, Price, Quote) solution to enable all users to generate quotes and purchase custom products. Leaders in manufacturing are using 3D visualizations on top of their CPQ system, further improving the buying and selling experience.
But what about the product’s maintenance and uptime once it’s in service? This is where your aftermarket spare parts search solutions come in and join forces to create a winning combination for your sales team and end users.
Let’s explore how a CPQ partnership can supercharge your aftermarket spare parts sales.
Let’s face it: time is money, and accuracy is essential when quoting configurable products and selling aftermarket spare parts. Frustrating part searches leave customers needing help finding the exact parts they need, wasting valuable time navigating complex catalogs, or waiting for assistance from your service teams. Your service workers should be spending their valuable time on something other than identifying the right spare part in a bottomless catalog; they should be solving more complex customer challenges.
The proper CPQ software virtually eliminates error-prone quoting for configurable products. Still, once your configured products are in service, the software value is limited, with little upside outside of some initial service or subscriptions generated in the original quote. Your CPQ system optimizes the buying and selling experience for your users and customers. However, there are still upselling opportunities that need visibility into compatible or recommended parts; sales reps might miss valuable upselling and cross-selling chances.
These roadblocks not only hurt customer satisfaction but also impact your bottom line. Pairing the right aftermarket spare parts solution with your CPQ expands the benefits of your solutions by streamlining the sales process for the complete customer lifecycle once the product is in service.
CPQ (Configure, Price, Quote) software helps manufacturers sell highly customized industrial equipment.
CPQ and Aftermarket Spare Parts are the Powerful Combo you Need
Streamlining Sales with CPQ and aftermarket spare parts search offers immense benefits to all parties involved. Whether you sell your spare parts through distributor partnerships or directly, an effective search-and-buy solution increases customer satisfaction by creating a seamless experience and decreasing machine downtime.
When you integrate an aftermarket spare parts search solution with your CPQ system, magic happens:
Effortless Part Identification: Enable customers to find the right parts quickly using various search methods, including serial number, BOM navigation, 2D/3D models, and AI image search, including smart recommendations based on the original configuration. The seamless experience boosts conversions and creates happy customers.
Accuracy at Your Fingertips: Eliminate guesswork and mismatched parts for your configured products. Accounting for the original configuration in your spare parts search helps ensure accurate parts identification so your customers receive the correct parts the first time, every time, minimizing returns and maximizing satisfaction.
Search and Buy in a Flash: No more manual data entry and error-prone aftermarket spare parts identification. The proper parts search solution seamlessly feeds into your CPQ system to instantly identify the right parts and pricing for improved efficiency and machine uptime for the complete product lifecycle.
Upselling Made Easy: The power of suggestion! As customers search for compatible or recommended parts, you create natural upselling and cross-selling opportunities and increase your average order value. Once a product is in service, customers and skilled maintenance workers receive recommendations based on the original configuration and ongoing maintenance. By making it easy for users to identify and find spare parts, you can organically grow your aftermarket parts business.
Uplevel your CPQ Performance by adding the Right Aftermarket Spare Parts Search Solution.
Integrating an aftermarket spare parts search solution with your CPQ system is a strategic move that unlocks multiple benefits. From increased efficiency and faster deal closures to improved customer satisfaction and brand image, it empowers you to navigate the competitive landscape with confidence and drive sustainable growth in the aftermarket spare parts industry.
With a wide range of aftermarket spare parts search solutions available, finding the perfect fit for your needs is crucial. Consider factors like your specific industry, product complexity, customer base, and budget. Opt for a solution that integrates seamlessly with your existing CPQ system and provides the functionalities most relevant to your business.
CDS Partable seamlessly integrates with your business-critical tools, including CPQ. From serial number search to AI-powered image search, our solution helps the biggest manufacturers in the world explode their aftermarket spare part sales.
To learn how CDS Partable can integrate with your CPQ and grow your aftermarket sales, get in touch with us!
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