Aftermarket Parts Businesses Face Several Challenges
Managing an aftermarket parts business is a big deal for an industrial OEM. For many industrial OEMs (Original Equipment Manufacturers), the largest contributor to their service revenue is aftermarket parts sales. And if they have a broad spectrum of service products, their spare parts are still a critical part of the value they deliver to their customers. What do you do when those sales aren’t coming in either because your customers have a horrible checkout experience, can’t find the parts they need fast, and aren’t even sure whether they got the correct product?
Now is the Time to Enhance Your Ecommerce Sales for Aftermarket Parts.
But the question is, how do you do that? Your customers’ attention spans are dwindling, and you cannot afford to drive them away any longer because of a poor checkout process. How can you enable easy aftermarket parts e-commerce sales? It starts with your product catalog parts search.
Enable Easy Self-Service for Your Customer starts with AI-powered Parts Search.
The cost of a bad customer experience is a loss in a sale. Give your customers a greater experience with an AI-powered image search, and they will buy more and keep coming back to you. This capability empowers your customers by giving them the power to a 100% self-service, low-to-no touch AI-powered aftermarket search while also giving your aftermarket spare parts customers a B2C-like experience. AI-powered image search for spare parts is a must for companies selling aftermarket products.
Lower Cart Abandonment Rate
When your customers’ attention span is about 8 seconds, you do not have the luxury of time to fix your mistakes. Customers are in a hurry to service their clients quickly, perform field maintenance, and fulfill promises. With the CDS Partable Solution, your customers can quickly confirm part numbers, search for products by serial numbers, and get a visual confirmation of the product. This gives them confidence that they have made the right purchase.
Case Study: Environmental Solutions Group Increases Self-Service Ecommerce Orders by 900%
Read the FULL CASE STUDY (Without sharing your email).
“By embedding CDS Partable in our ecommerce platform, we’ve made the aftermarket parts process easier for everyone involved.”
Dave Young, VP of Sales, Product Management & Marketing, Environmental Solutions Group
CDS Visual is a leader in 3D visualization software built for manufacturers and distributors to increase sales and deliver digital work constructions. We help customers deliver 3D Visualizations across the product lifecycle, including aftermarket part sales.
Contact us to discuss ways to increase margins and improve your customer service levels with optimized spare parts CPQ search capabilities.
